1. General
This Refund Policy explains the general conditions that apply to payments made for AClass English School lessons, courses, and packages. Specific terms communicated at the time of purchase may also apply.
2. Cancellation Before Classes Begin
If you need to cancel a purchased course or package before any classes have taken place, please contact AClass English School as soon as possible. Any refund will be considered based on the applicable package terms and the circumstances of the request.
3. Missed or Cancelled Lessons
If a student cannot attend a scheduled lesson, they should notify the school as early as possible. Rescheduling or credit for a missed lesson may depend on the applicable lesson or package terms and the notice given.
4. Refunds for Purchased Packages
Where a package has already been partially used, any refund request may take into account the lessons or services already provided. The amount, if any, will be determined according to the applicable package conditions.
5. School Cancellations
If AClass English School cancels a lesson or is unable to provide a purchased service, we will work with the student to reschedule the lesson or, where applicable, provide an appropriate refund or credit.
6. How to Request a Refund
To request a refund, please contact AClass English School using the contact options provided on our home page. Please include your name, the relevant course or package, and the reason for your request.
7. Processing
Approved refunds will be processed using the applicable payment method where reasonably possible. Processing times may depend on the payment provider or financial institution.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be published on this page together with an updated revision date.
9. Contact
If you have questions about this Refund Policy, please contact AClass English School using the contact options provided on our home page.
Important: Specific refund deadlines, fees, exceptions, and payment terms should be confirmed by AClass before publication.